TERMS OF SERVICE

Last Updated: October 22, 2026

Welcome to soluuniiova. These Terms of Service explain the rules and conditions governing your access to and use of soluuniiova.com, including browsing our website, reviewing product information, placing orders, and using the services we provide.

By accessing or using our website, you agree to these Terms of Service and the applicable policies published on our website. Please read them carefully before making a purchase.

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd. The company is responsible for operating this website and managing the related business activities, including product sales, order processing, customer support, shipping coordination, returns, refunds, and other customer service matters.

1. Website Use

You may use soluuniiova.com only for lawful purposes and in accordance with these Terms.

When using our website, you agree not to:

• Engage in unlawful, fraudulent, or unauthorized activities;

• Submit false, inaccurate, or misleading information;

• Attempt to gain unauthorized access to our website, systems, or restricted areas;

• Interfere with website security, functionality, or normal operation;

• Copy, reproduce, distribute, or commercially exploit website content without appropriate authorization.

We reserve the right to take reasonable action to protect our website, customers, and business operations when misuse or violations of these Terms are identified.

2. Website Availability

We make reasonable efforts to keep our website accessible and functioning properly. However, temporary interruptions may occur because of maintenance, technical updates, system failures, third-party service disruptions, or circumstances beyond our reasonable control.

We may modify, update, suspend, or discontinue certain website features when necessary for technical, operational, or business reasons.

Nothing in this section excludes rights or protections that cannot legally be excluded under applicable law.

3. Product Information and Availability

We aim to provide clear and accurate product descriptions, images, specifications, prices, and availability information.

Please note that minor differences in product appearance may occur because of screen settings, lighting conditions, manufacturing variations, or product updates.

We reserve the right to update product listings, correct errors, and change product availability when necessary.

If a material error affects an order you have already placed, we will take appropriate steps to address the issue and contact you when necessary.

Product availability displayed on our website is subject to change and does not guarantee that an item will remain in stock until your order has been accepted and processed.

4. Orders and Purchases

When placing an order, you agree to provide complete and accurate information, including your name, contact details, delivery address, and payment information.

Submitting an order constitutes a request to purchase the selected products. Order acceptance, payment confirmation, processing, fulfillment, and cancellation are subject to the applicable checkout conditions and store policies.

We reserve the right to review or decline an order for legitimate reasons, including suspected fraudulent activity, incorrect pricing, inaccurate order information, unavailable inventory, or an inability to verify essential transaction details.

If we cannot fulfill an order after payment has been collected, we will notify you and arrange an appropriate refund where applicable.

For further information about order processing, shipping, cancellations, returns, and refunds, please review the relevant policies published on our website.

5. Pricing and Payment

Product prices and applicable shipping charges are displayed on our website or during checkout. The final amount payable will be presented before you complete your purchase.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

Payments may be processed through third-party payment providers and may be subject to their applicable terms, security procedures, and privacy policies.

If a payment is declined or cannot be verified, order processing may be delayed until the issue has been resolved.

Where applicable, taxes, duties, and other charges will be handled in accordance with the information provided at checkout and relevant legal requirements.

6. Shipping and Delivery

We provide shipping options for eligible destinations. Available shipping methods, estimated delivery information, and applicable charges are displayed during checkout.

For eligible orders shipped to the United States, our currently displayed shipping options are:

• Standard U.S. Shipping: $3.99 for orders totaling $0.00–$38.99.

• Free Shipping: Available on eligible orders of $39.00 or more.

• Fast U.S. Shipping: $6.99.

The shipping method selected at checkout, the delivery destination, and the applicable order conditions determine the shipping service and charge.

Order processing and delivery times may vary depending on inventory availability, destination, carrier operations, customs procedures, public holidays, and other logistical circumstances.

After an order has been dispatched, tracking information will be provided when available.

If your shipment is significantly delayed, tracking information remains unchanged for an extended period, or your package appears to be missing, please contact our customer support team with your order number. We will review the available information and assist with the appropriate next steps.

Delivery estimates are provided for general guidance and are not guaranteed unless expressly stated otherwise. Shipping issues will be handled in accordance with our published policies and applicable law.

7. Intellectual Property

Unless otherwise indicated, the content available on soluuniiova.com, including text, graphics, photographs, website layouts, logos, product descriptions, and other materials, is owned by or licensed to the relevant rights holder.

These materials are protected by applicable intellectual property laws.

You may not reproduce, republish, distribute, modify, or commercially use protected content from our website without appropriate authorization, except where such use is permitted by law.

Nothing in these Terms transfers ownership of intellectual property rights to you.

8. Third-Party Services and Links

Our website may use third-party services to support payment processing, shipping, analytics, website functionality, and other operational needs. We may also provide links to external websites for convenience.

Third-party services operate under their own terms and policies. We do not control every aspect of their availability, content, security, or practices.

We encourage you to review the applicable terms and privacy information of third-party providers before using their services.

This section does not exclude any responsibilities that remain ours under applicable law.

9. Customer Responsibilities

When using our website, you agree to:

• Provide accurate information when placing an order or contacting customer support;

• Keep your order and contact details reasonably up to date;

• Use the website in a lawful and responsible manner;

• Avoid activities that interfere with website operations or negatively affect other users;

• Review relevant product information and store policies before completing a purchase.

If you encounter a problem with your order or need assistance, please contact our customer support team promptly so that we can review your request.

10. Disclaimers and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable services. However, we cannot guarantee that our website will always be available without interruption or that every page will be entirely free of technical errors.

To the extent permitted by applicable law, soluuniiova and Hubei Lingchaoda Network Technology Co., Ltd. shall not be liable for indirect or consequential losses arising from circumstances beyond their reasonable control or from the use of third-party services.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law. These Terms also do not limit mandatory consumer rights or remedies available under applicable law.

11. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business operations, website features, services, or legal requirements.

When revisions are made, the updated version will be published on this page with a revised date.

The version applicable to your use of the website will be determined in accordance with applicable law. Where legally required, we will provide notice or obtain consent before changes take effect.

We encourage you to review this page periodically to stay informed about the current Terms of Service.

12. Contact Us

If you have questions about these Terms, need assistance with an order, or wish to raise a concern regarding our website, please contact us using the information below.

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related inquiries, please include your order number and a brief description of your request so that our team can assist you more efficiently.

Business Information

Brand Name:
soluuniiova

Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.

Website:
soluuniiova.com

Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.