Contact Us

Contact Us

Thank you for visiting soluuniiova.

We believe that helpful customer service is an important part of a positive shopping experience. Whether you have a question before placing an order or need assistance after your purchase, our team is available to help with your inquiry.

We welcome questions about our products, orders, payments, shipping arrangements, returns, refunds, and other matters related to shopping with us.

Customer Support

Our customer service team can assist with the following:

  • Product Inquiries: Information about product features, specifications, and availability.

  • Order Assistance: Questions about order confirmations, order details, and order status.

  • Payment Support: Assistance with checkout and payment-related questions.

  • Shipping and Tracking: Information about shipping methods, delivery updates, and tracking details.

  • Returns and Refunds: Guidance on return requests, refund procedures, and applicable policies.

  • Order Issues: Assistance with damaged, defective, missing, or incorrect items.

We aim to review customer inquiries carefully and provide clear, helpful responses in accordance with our store policies.

Get in Touch

For assistance, please contact us using one of the following methods.

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

We recommend contacting us by email for order-related questions so that you can include the relevant details and any supporting information.

Order Assistance

If your inquiry concerns an existing order, please include the following information in your message:

  • Your order number;

  • The email address used when placing the order;

  • A brief description of your question or concern;

  • Relevant photographs, if your inquiry involves a damaged, defective, or incorrect item.

Providing these details helps us identify your order and understand your request more efficiently.

For shipping delays or tracking concerns, please include any available tracking information so that we can review the situation and advise you on the next steps.

Returns and Refunds

If you would like to return a product or request a refund, please contact our customer support team before sending any items back.

Our team will explain the applicable procedures and provide return instructions where appropriate. Return eligibility, shipping costs, and refund processing are governed by our published Return & Refund Policy and applicable law.

Please do not send products to our business registration address unless our customer support team has specifically confirmed that it is the appropriate return destination.

Business Information

Brand Name:
soluuniiova

Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.

Website:
soluuniiova.com

Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Our Commitment

At soluuniiova, we value clear communication and considerate customer service. We aim to make it easy for customers to find relevant information, ask questions, and receive assistance when needed.

Thank you for choosing soluuniiova. We appreciate your interest in our store and look forward to assisting you.

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.