Frequently Asked Questions (FAQ)

Welcome to soluuniiova. Below you will find answers to common questions about our products, shipping options, orders, payments, returns, and customer support.

If you need additional assistance, please contact our customer service team using the information provided at the end of this page.

1. What Is soluuniiova?

soluuniiova is an online store offering a selection of products designed to provide practical value and convenience for everyday shopping.

We aim to make shopping straightforward by providing clear product information, accessible store policies, and helpful customer support throughout the purchasing process.

Our store is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.

2. Where Does soluuniiova Ship?

We currently offer shipping to eligible delivery addresses in the United States.

Available shipping methods and applicable charges are displayed during checkout. Shipping availability may depend on the destination and the products ordered.

3. What Shipping Methods Are Available?

We currently offer the following U.S. shipping options.

Fast U.S. Shipping

• Shipping Fee: $6.99

• Estimated Delivery Time: 10–15 business days

This option is available to customers who prefer the fast shipping service offered at checkout.

Free Shipping

• Shipping Fee: Free

• Order Requirement: Orders of $39.00 or more

• Estimated Delivery Time: 10–15 business days

Eligible orders meeting the minimum purchase requirement qualify for free shipping.

Standard U.S. Shipping

• Shipping Fee: $3.99

• Eligible Order Value: $0.00–$38.99

• Estimated Delivery Time: 10–15 business days

The available shipping method and final shipping charge will be confirmed during checkout.

4. How Long Does Order Processing Take?

After your order has been submitted and payment has been confirmed, we begin preparing it for shipment.

Order preparation may include payment verification, product preparation, packaging, and shipping arrangements.

Processing times can vary depending on inventory availability, order volume, holidays, and other operational circumstances.

Please note that order processing time is separate from the estimated delivery period.

5. How Can I Track My Order?

Once your order has been dispatched, tracking information will be provided when available.

Tracking details will generally be sent to the email address you entered during checkout.

If you have not received tracking information or need an update about your shipment, please contact us at:

Email: service@soluuniiova.com

Please include your order number so that we can locate your purchase and assist you more efficiently.

6. Can I Change or Cancel an Order?

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will review your request based on the current status of your order. Changes may be possible before processing or shipment preparation begins.

Once an order has been packed or dispatched, cancellation or modification may no longer be available. In such cases, please consult our Return & Refund Policy for the applicable procedures.

7. What Should I Do If My Order Arrives Damaged or Incorrect?

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our support team for assistance.

To help us review the issue, please provide:

• Your order number;

• A brief description of the problem;

• Clear photographs or videos, where applicable.

Our team will review the information and determine an appropriate resolution in accordance with our store policies and applicable law.

8. What Is Your Return Policy?

Our shipping options display a 180-Day Free Returns offer for eligible purchases.

Please contact our customer support team before sending an item back so that we can confirm eligibility and provide the appropriate return instructions.

Return conditions, eligible items, return procedures, and any applicable restrictions are governed by our Return & Refund Policy.

Please do not send products to our business registration address unless our team has specifically confirmed that it is the correct return destination.

9. How Are Refunds Processed?

Approved refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

For questions about a refund request, please contact our support team with your order number.

10. Which Payment Methods Are Accepted?

Available payment methods are displayed at checkout.

You can review the available options before completing your purchase. Payment authorization and processing may be subject to the requirements of the applicable payment provider.

If you experience a payment issue, please contact our customer support team for assistance.

11. How Can I Contact Customer Support?

Our team can assist with product inquiries, order updates, payment questions, shipping information, returns, refunds, and other shopping-related concerns.

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

For order-related questions, please provide your order number and a brief explanation of your request.

12. Where Can I Find Your Business Information?

Our store details are listed below for customer reference.

Brand Name:
soluuniiova

Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.

Website:
soluuniiova.com

Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Thank you for choosing soluuniiova. We appreciate your business and are committed to providing clear information and helpful customer support throughout your shopping experience.

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.