TERMS OF PURCHASE

Last Updated: October 22, 2026

Thank you for choosing soluuniiova. These Terms of Purchase explain the conditions applicable to orders placed through soluuniiova.com, including order submission, payment, cancellations, shipping, returns, and refunds.

By placing an order through our website, you agree to these Terms and the applicable store policies published on our website. We encourage you to review the relevant information before completing your purchase.

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd., which manages the business operations associated with our online store, including product sales, order processing, customer support, shipping coordination, returns, and refunds.

1. Placing an Order

Customers may place orders through our website by selecting available products, choosing applicable options, and completing the checkout process.

Before submitting an order, please review the following details carefully:

• Product descriptions and specifications;

• Selected product options and quantities;

• Shipping address and contact information;

• Available shipping methods and associated fees;

• Payment details and total purchase amount.

You are responsible for ensuring that the information submitted during checkout is complete and accurate. Incorrect contact or delivery details may cause processing or delivery delays.

2. Order Confirmation and Acceptance

After an order is submitted, we will provide an order confirmation using the contact information supplied at checkout.

Receiving an order confirmation means that we have received your order request. It does not necessarily mean that the order has completed every verification or fulfillment step.

Orders remain subject to payment verification, product availability, and any necessary review.

We may decline, suspend, or cancel an order when there is a legitimate reason, including suspected fraudulent activity, payment authorization problems, significant listing errors, unavailable products, or inaccurate order information.

If we cannot fulfill an order after payment has been collected, we will notify you and arrange an appropriate refund where applicable.

3. Product Details and Availability

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability information are presented accurately.

Actual product appearance may differ slightly from website images because of screen settings, lighting conditions, manufacturing variations, or product updates.

Product listings and availability may be updated when necessary. If a material product information error affects an existing order, we will take appropriate steps to address the issue and communicate with the customer where necessary.

All orders are subject to actual product availability.

4. Pricing and Payment

The prices and applicable charges displayed during checkout determine the amount payable for your order.

Before submitting payment, please verify the order total, including the selected shipping service and any other applicable charges.

By completing checkout, you confirm that:

• You are authorized to use the selected payment method;

• Your payment and billing information is accurate;

• You authorize payment of the amount displayed at checkout.

Payments are processed through the payment methods available on our website. Transactions may be subject to the security procedures and applicable terms of the relevant payment providers.

If a payment cannot be authorized or verified, order processing may be delayed until the issue is resolved.

Any applicable taxes, duties, or additional charges will be handled in accordance with checkout disclosures and relevant legal requirements.

5. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

We will review cancellation or modification requests based on the current status of the order. Requests received before processing or fulfillment begins may be easier to accommodate.

Once an order has entered packaging, fulfillment, or shipping, changes or cancellations may no longer be possible.

If an order has already been dispatched, you may need to follow the applicable return procedures outlined in our Return & Refund Policy.

Any cancellation request will be handled in accordance with our published policies and applicable consumer protection laws. We will communicate any relevant restrictions or available options.

6. Shipping and Delivery

Orders placed through soluuniiova.com are fulfilled according to our Shipping Policy and the shipping method selected during checkout.

We currently offer shipping options for eligible orders delivered to the United States.

Available U.S. Shipping Options

• Standard U.S. Shipping: $3.99 for orders totaling $0.00–$38.99.

• Free Shipping: Available on eligible orders of $39.00 or more.

• Fast U.S. Shipping: $6.99.

The shipping method, applicable fee, and eligibility for free shipping will be determined by the options available at checkout.

Delivery estimates may vary depending on the destination, carrier operations, inventory availability, public holidays, customs procedures, and other logistical circumstances.

Once your order has been dispatched, tracking information will be provided when available.

Please ensure that your shipping address is accurate before completing your purchase. If your package is significantly delayed, tracking information has not updated for an extended period, or your package appears to be missing, contact our customer support team with your order number.

We will review the available tracking and fulfillment information and help determine the appropriate next steps.

Shipping estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Shipping issues will be handled in accordance with our published policies and applicable law.

7. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy.

If you receive a damaged, defective, incorrect, or incomplete order, please contact our customer support team and provide your order number together with a description of the issue. Photographs or other supporting information may be requested when relevant.

Depending on the circumstances and applicable policy, an appropriate resolution may include a replacement, return, or refund.

For preference-based returns, eligibility, return procedures, shipping costs, and refund processing will be determined by our published Return & Refund Policy and applicable law.

Please review that policy before submitting a return request so that you understand the applicable conditions and procedures.

8. Customer Responsibilities

When purchasing from soluuniiova, you agree to:

• Provide accurate order, contact, billing, and delivery information;

• Review product selections and order totals before payment;

• Use an authorized payment method;

• Contact customer support promptly if an order issue arises;

• Provide relevant order information when requesting assistance;

• Follow the applicable procedures for order changes, returns, and refunds.

Customers should retain their order confirmation and related purchase information for reference when contacting us.

9. Payment Processing and Security

Payments are handled through the payment services made available during checkout.

Payment processing may involve third-party providers that apply their own security procedures, terms, and privacy practices.

Customers should ensure that payment details are entered through the designated checkout process and should contact customer support if they experience a payment-related issue.

Any payment information collected through our website will be handled in accordance with our Privacy Policy and applicable legal requirements.

10. Product Availability and Fulfillment Issues

Although we make reasonable efforts to maintain accurate inventory information, a product may occasionally become unavailable after an order is submitted.

If we are unable to fulfill an order as expected, we will contact you and explain the available options.

Depending on the circumstances, these may include an order adjustment, an alternative arrangement agreed upon with the customer, or an appropriate refund.

We will handle such situations in accordance with our applicable policies and legal obligations.

11. Relationship to Other Store Policies

These Terms of Purchase should be read together with the other applicable policies published on soluuniiova.com, including:

• Terms of Service;

• Shipping Policy;

• Return & Refund Policy;

• Privacy Policy.

These documents provide additional information about website use, order fulfillment, delivery arrangements, personal information, and after-sales support.

If you have questions about a purchase, please contact our customer support team for assistance.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable law.

12. Contact Information

For questions concerning orders, payments, cancellations, shipping, returns, or refunds, please contact us using the details below.

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

When contacting us about an existing order, please include your order number and a brief explanation of your request to help us identify the relevant purchase.

Business Information

Brand Name:
soluuniiova

Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.

Website:
soluuniiova.com

Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.