SHIPPING POLICY

Last Updated: October 22, 2026

Thank you for shopping with soluuniiova.

We aim to provide clear shipping information so that customers understand how orders are processed, which delivery options are available, what shipping charges apply, and how to obtain assistance if a delivery issue occurs.

This Shipping Policy applies to purchases made through soluuniiova.com.

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd., which manages the business activities associated with our online store, including order processing, shipping coordination, and customer support.

1. Shipping Destinations

We currently offer shipping to eligible delivery addresses within the United States.

Available delivery services and shipping charges are displayed during checkout. Shipping availability may vary depending on the destination and the products ordered.

If we expand our shipping coverage to additional regions, the applicable options will be presented on our website or during checkout.

2. Order Processing Time

After an order has been successfully submitted and payment has been confirmed, we begin preparing it for shipment.

Our standard order processing time is generally 1–3 business days.

Processing may include order verification, product preparation, packaging, and coordination with the relevant fulfillment service.

Processing time is separate from transit time. Weekends, public holidays, promotional periods, high order volumes, or inventory-related issues may affect the time required to prepare an order.

If an unexpected issue materially affects your order, please contact our customer support team for assistance.

3. Shipping Methods and Fees

The following shipping options are currently available for eligible U.S. orders.

Fast U.S. Shipping

• Shipping Fee: $6.99

• Estimated Delivery Time: Please refer to the delivery estimate displayed at checkout.

This option is available to customers who select the fast shipping service during checkout.

Free Shipping

• Shipping Fee: Free

• Minimum Order Value: $39.00

• Estimated Delivery Time: Please refer to the delivery estimate displayed at checkout.

Orders totaling $39.00 or more qualify for free shipping when the order and destination meet the applicable checkout conditions.

Standard U.S. Shipping

• Shipping Fee: $3.99

• Eligible Order Value: $0.00–$38.99

• Estimated Delivery Time: Please refer to the delivery estimate displayed at checkout.

The available methods, final shipping charges, and any applicable eligibility requirements will be shown before you complete your purchase.

4. Estimated Delivery Time

Delivery time depends on the selected shipping service, destination, carrier operations, and other logistical circumstances.

The delivery estimate shown at checkout is the most relevant estimate for your specific order.

Actual delivery may be affected by factors such as:

• Carrier transportation schedules;

• Weather conditions;

• Public holidays and peak shipping periods;

• Local delivery arrangements;

• Customs procedures, where applicable;

• Unexpected transportation or fulfillment delays.

Delivery estimates are provided for planning purposes and are not guaranteed dates unless expressly stated otherwise.

5. Shipping and Fulfillment Arrangements

Orders may be prepared and dispatched through our own or partner fulfillment facilities, depending on product availability and the delivery destination.

The dispatch location may vary by order. We do not promise that every order will be shipped from a local U.S. warehouse.

If additional information about a shipment is available, our customer support team can assist with relevant order and tracking details.

6. Tracking Your Shipment

Once your order has been dispatched, shipping confirmation and tracking information will be provided when available.

Tracking details will generally be sent to the email address entered during checkout.

You can use the provided tracking information to review shipment progress. Please allow time for the carrier's tracking system to register new updates after dispatch.

If you have not received tracking information or need help understanding a tracking update, contact us with your order number.

Customer Support Email:
service@soluuniiova.com

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your street address, apartment or unit number, city, state, and ZIP code before submitting your order.

If you discover an error after placing an order, contact us as soon as possible. We will review whether the address can be corrected based on the current fulfillment status.

Once an order has entered processing or has been dispatched, address changes may no longer be possible.

If a shipment is affected by an incorrect or incomplete address, our team will review the circumstances and explain the available options.

8. Delayed Shipments

Although we work to coordinate reliable delivery, delays may occur because of carrier schedules, weather, peak-season volumes, or other logistical circumstances.

If your shipment appears to be delayed, please first review the latest available tracking information.

If the tracking information has not changed for an extended period or the expected delivery window has passed, contact our customer support team with your order number and tracking details.

We will review the available information and assist with the appropriate next steps.

9. Lost or Missing Packages

If your package appears to be lost or you cannot locate a shipment marked as delivered, please contact us so that we can review the issue.

Please provide:

• Your order number;

• The shipping confirmation or tracking number, if available;

• A brief description of the problem;

• Any relevant delivery information.

We will review the available tracking and fulfillment details and help investigate the situation. A delivery status alone will not automatically prevent us from reviewing your concern.

Any resolution will be handled in accordance with the circumstances, our applicable store policies, and relevant law.

10. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, incomplete, or different from what you purchased, please contact our customer support team.

To help us assess the issue, include your order number, a description of the problem, and photographs or videos where relevant.

We will review your request and explain the appropriate resolution, which may include a replacement, refund, or return arrangement, depending on the circumstances and applicable policy.

11. Shipping Questions and Support

For assistance with delivery estimates, shipping charges, tracking information, delayed shipments, or other delivery-related concerns, please contact us using the details below.

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

When contacting us about an existing shipment, please include your order number to help us identify the relevant purchase.

12. Relationship to Other Store Policies

This Shipping Policy should be read together with the other applicable policies published on soluuniiova.com, including our Terms of Service, Terms of Purchase, Return & Refund Policy, and Privacy Policy.

If you need to cancel an order or request a return or refund, please review the relevant policy or contact our customer support team.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law.

Business Information

Brand Name:
soluuniiova

Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.

Website:
soluuniiova.com

Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:
service@soluuniiova.com

Business Phone:
+86 13871137700

soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.