Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: October 22, 2026
At soluuniiova, we want customers to feel confident when shopping with us. This Return & Refund Policy explains how to request a return, what happens when an order arrives damaged or incorrect, how cancellations are handled, and when refunds may be issued for purchases made through soluuniiova.com.
soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd., which manages the business activities associated with our online store, including order processing, customer support, shipping coordination, returns, and refunds.
Please review this policy before submitting a return or refund request.
1. Return Period
Eligible purchases may be returned within 180 calendar days after delivery, subject to the conditions outlined in this policy and applicable law.
Our store offers a 180-day free returns service for eligible purchases. Customers should contact our support team before returning an item to confirm eligibility and receive the appropriate return instructions.
The return period begins on the date the order is delivered.
If you believe your purchase qualifies for a return but are unsure how to proceed, please contact us before sending the product back.
2. Return Eligibility
To help us process returns efficiently, returned products should generally meet the following conditions:
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The item is in its original condition, with no damage caused by improper handling;
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Original packaging, accessories, and included components are retained where applicable;
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The customer provides a valid order number or other proof of purchase;
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The return request is submitted within the applicable return period.
Certain products may be subject to specific return conditions because of their nature, condition, or applicable legal requirements. Any relevant restrictions will be communicated where required.
If a product has been used, altered, or damaged after delivery, we may need to review the circumstances before determining the appropriate resolution.
Nothing in this section limits any mandatory consumer rights under applicable law.
3. How to Request a Return
Please contact our customer support team before sending a product back.
Customer Support Email:
service@soluuniiova.com
To help us review your request, please provide:
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Your order number;
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The name of the product you wish to return;
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The reason for your request;
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Relevant photographs or videos, if the item is damaged, defective, or incorrect.
Our team will review the information and explain the next steps, including return eligibility, shipping arrangements, and the appropriate return destination.
Please do not send a return before receiving instructions from our customer support team. This helps prevent delivery problems and ensures that your return can be identified and processed correctly.
4. Return Shipping Costs
Eligible Returns Within the 180-Day Period
soluuniiova offers free returns for eligible purchases within the advertised 180-day return period.
To use this service, please contact our support team first and follow the approved return procedure. Our team will explain the applicable return shipping arrangements and how the free return service applies to your request.
Customers should not independently arrange a return shipment before confirming the instructions with us.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us as soon as reasonably possible.
Provide your order number, a description of the problem, and supporting photographs or videos where appropriate.
After reviewing your request, we will provide an appropriate resolution in accordance with our policies and applicable law. Depending on the circumstances, this may include a replacement, refund, or authorized return.
Eligible resolutions for issues attributable to our fulfillment or the product will not impose unreasonable return costs on the customer.
5. Return Address and Shipping Instructions
The return destination may differ from our registered business address.
After your return request has been reviewed, our customer support team will provide the appropriate return address and shipping instructions.
Please do not send returned products to our business registration address unless we have specifically confirmed that it is the correct return destination.
Customers should retain any available return tracking information until the return has been received and the request has been resolved.
If a return shipment encounters a delivery problem, please contact our support team so that we can review the available information and advise you on the next steps.
6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing it.
We will review cancellation requests according to the current order status.
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Before processing begins: We will review whether the order can be cancelled.
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During processing or packaging: Cancellation may be more difficult and will depend on the fulfillment status.
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After dispatch: Cancellation may no longer be possible. You may need to follow the return procedure after delivery.
To request a cancellation, email us at:
Please include your order number and clearly state that you wish to cancel your purchase.
If payment has already been collected and the cancellation is approved, any applicable refund will be handled in accordance with this policy and applicable law.
7. Refund Eligibility and Processing
Refund requests are reviewed based on the reason for the request, the status of the order, the return conditions, and applicable consumer protection requirements.
Where a return is required, the returned product may need to be received and inspected before the refund decision is finalized.
Once a refund has been approved, it will generally be issued to the original payment method used at checkout.
Our target processing time for approved refunds is 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
If additional information is required to complete your request, our team will contact you using the information provided.
8. Delayed or Missing Refunds
If you have been notified that your refund has been processed but the funds have not appeared in your account, we recommend the following steps:
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Review your payment account and recent transactions.
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Contact your bank, card issuer, or payment provider to ask whether the refund is still being processed.
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If the refund remains outstanding, contact our customer support team for further assistance.
When contacting us, please include your order number and any available refund confirmation details.
Customer Support Email:
service@soluuniiova.com
We will review the available information and help clarify the status of your refund.
9. Damaged, Defective, Missing, or Incorrect Orders
We encourage customers to contact us if an order arrives with a product issue or if an item is missing from the package.
Please provide:
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Your order number;
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The name of the affected product;
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A clear explanation of the issue;
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Photographs or videos where relevant.
Our team will assess the circumstances and determine an appropriate solution, which may include a replacement, refund, or return arrangement.
If tracking information indicates that a package has been delivered but you have not received it, please contact us with your order number. We will review the available delivery information and help investigate the issue.
A delivery status alone does not automatically prevent us from reviewing a missing-package claim.
10. Exchanges and Replacement Requests
If you receive a defective, damaged, or incorrect product and would prefer a replacement, please contact our customer support team.
Replacement requests are subject to product availability and the circumstances of the issue.
If a replacement cannot reasonably be provided, we will discuss an appropriate alternative, such as a refund, in accordance with our applicable policies and legal obligations.
Please wait for confirmation and instructions before returning an item or arranging a replacement shipment.
11. Consumer Protection Rights
This policy is intended to explain our standard return and refund procedures. It does not remove, restrict, or replace any consumer rights that cannot legally be excluded under applicable law.
Where mandatory legal requirements provide additional rights or protections, those requirements will apply.
If you have a concern that is not clearly addressed in this policy, please contact our customer support team so that we can review your circumstances.
12. Contact Us
For questions about returns, refunds, cancellations, damaged products, missing items, or other after-sales matters, please contact us using the details below.
Customer Support Email:
service@soluuniiova.com
Business Phone:
+86 13871137700
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
When contacting us about an existing purchase, please include your order number and a brief description of your request.
Business Information
Brand Name:
soluuniiova
Legal Company Name:
Hubei Lingchaoda Network Technology Co., Ltd.
Website:
soluuniiova.com
Business Address:
Room 12, 14th Floor, Building 4, South District, Dongsha Garden, Tiejilu Road, Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email:
service@soluuniiova.com
Business Phone:
+86 13871137700
soluuniiova is owned and operated by Hubei Lingchaoda Network Technology Co., Ltd.